HPE U1KD4PE 1Y Pw 6H Ctr C3000 Procare Service is a 1-year support service provided by Hewlett Packard Enterprise (HPE). It offers hardware support within 6 hours to address issues and maintain the performance of your C3000 hardware solution.
The 6H in the service description stands for a 6-hour response time, which indicates that HPE aims to have a qualified technician on-site to address issues with your hardware within 6 hours of the service call.
This service includes rapid on-site support and troubleshooting of hardware issues, replacement of faulty parts if needed, and assurance of the hardware\'s constant performance and availability. It aims to minimize downtime and manage operational risks effectively.
To request service, you will need to contact HPE\'s technical support. Provide the necessary details about the issue, and based on the level of your service agreement, HPE will dispatch a technician to your location within the promised response time.
There is no specified limit to the number of service requests you can make. The service is designed to provide support whenever your C3000 hardware encounters an issue that needs immediate attention.
Yes, you can negotiate with HPE to extend the service contract beyond the initial one-year term. Contact HPE sales or your service representative for renewal or extension options.
When you purchase from us, rest assured that your items (excluding software) are protected under a robust 12-month warranty. Should your goods cease to function as promised within this period due to no fault of your own, we'll make it right by either repairing or replacing them. Our commitment ensures you might receive a refurbished or equivalent replacement, always meeting or exceeding the original specifications.
While we stand behind the excellent quality and performance of our goods, please note that our warranty primarily covers operational defects. We aim for transparency and fairness in our warranty provisions, without making broader claims about the general durability or suitability for unintended purposes.
Even under rigorous legal frameworks like the Competition and Consumer Act 2010, our warranty remains robust. We limit our liability for any breaches, ensuring that remedies might include replacement, repair, or appropriate compensation, whether you've bought products or services.
Changed your mind? No problem! Returns are easy with our consent—just be mindful of a 15% handling and restocking fee. Remember, all transportation costs are covered by you, ensuring a smooth and transparent process. Unauthorised returns aren't eligible for credit but rest easy knowing we will handle your items responsibly, even using them as security until any outstanding payments are settled.
Each clause of our warranty and return policies is designed to protect your interests while ensuring the highest standards of service and reliability from us. Shop with confidence knowing that we're committed to your satisfaction and peace of mind.
At our company, we’re committed to making your delivery experience as smooth and hassle-free as possible. Here’s how we ensure your satisfaction:
We’ll deliver your order right to your premises. For your convenience, all transportation and freight charges are clearly outlined and payable within our easy payment terms.
We strive to deliver your products promptly. While we aim to provide accurate delivery dates, we ask for your understanding that these dates are estimates. Rest assured, if no specific date is given, we’ll get your order to you as soon as we can.
We take every precaution to ensure your goods arrive safely. In the rare event that something goes wrong during transit, please note that the carrier acts on your behalf, even if we arranged the delivery.
If there’s an issue with your delivery, such as missing items, simply notify us in writing within 7 days. We’re here to help and will address any concerns promptly. After this period, we’ll consider the delivery accepted and complete.
Life happens, and sometimes unexpected events like strikes, machinery failures, or other external factors can delay your order. If such situations arise, we’ll work with you to either cancel the order with your consent or complete the delivery as soon as possible.
We’re dedicated to providing you with excellent service and timely deliveries. If you have any questions or need assistance, our friendly team is always here to help!
